Refund policy
At Kennedy Keepsakes, each piece is thoughtfully machine embroidered and prepared with care. Please review our policy before placing your order.
To start a return, you can contact us at info@kennedykeepsake.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kennedykeepsake.com.
Custom & Personalized Orders
All personalized and custom machine-embroidered items are final sale.
This includes any item customized with names, initials, monograms, dates, color changes, or special design requests.
Custom items are not eligible for return, exchange, or refund unless there is a verified defect or production error.
If your custom order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos of the item and packaging.
Ready-to-Ship Items
Non-custom, ready-to-ship items may be returned within 14 days of delivery.
Returned items must be:
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Unused
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Unwashed
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In perfect condition
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In original packaging with all tags included
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Free of stains, odors, makeup, or wear
Items that do not meet these standards will not be refunded.
Return Authorization
To request a return, email: info@kennedykeepsake.com
Include your order number and item(s) you wish to return.
Returns must be approved prior to shipment.
Items sent without authorization may be refused.
Approved returns must be shipped within 7 days of authorization.
Shipping
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Packages returned due to refusal, incorrect address, or failure to claim will be refunded less original and return shipping charges.
Refund Processing
Once received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
Kennedy Keepsakes reserves the right to deny any return that does not meet the conditions outlined above.